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"item_title" : "Raving Fans",
"item_author" : [" Ken Blanchard", "Sheldon Bowles", "Rick Adamson "],
"item_description" : "Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.",
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Raving Fans : A Revolutionary Approach to Customer Service
Overview
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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Details
- ISBN-13: 9780739309537
- ISBN-10: 0739309536
- Publisher: Random House Audio Publishing Group
- Publish Date: January 2004
- Dimensions: 5.68 x 5.66 x 0.39 inches
- Shipping Weight: 0.23 pounds
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