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Quality Is Personal|Harry Roberts

Quality Is Personal : A Foundation for Total Quality Management

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Overview

In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management. 20 line drawings.

This item is Non-Returnable

Details

  • ISBN-13: 9780029266250
  • ISBN-10: 0029266254
  • Publisher: Free Press
  • Publish Date: June 1993
  • Dimensions: 9 x 6 x 0.6 inches
  • Shipping Weight: 0.6 pounds
  • Page Count: 176

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