{ "item_title" : "AI Customer Service Operations", "item_author" : [" Nour G "], "item_description" : "CUSTOMERS do not care which model your company bought. They care whether the answer is right, the handoff works, and someone owns the outcome. AI Customer Service Operations is a practical implementation course for customer-service leaders, contact-center managers, quality teams, and operations professionals who need to put AI to work without losing control of the customer experience. Across 30 structured modules, you will learn how to: - find the service problems worth solving before choosing a tool;- build a defensible business case with a baseline and full-cost view;- design grounded knowledge, agent copilots, chatbots, and human handoffs;- test answer quality, privacy, accessibility, security, and escalation;- run a bounded pilot, measure customer outcomes, and decide what to scale. Inside are original workflow diagrams, guided implementation exercises, worked fictional cases, decision records, scorecards, review routines, customer-language examples, and a 90-day deployment roadmap. The book draws on established risk and security guidance, while translating it into day-to-day service operations. This is not a promise of instant savings or a vendor manual. It is a working playbook for teams that want useful automation, visible accountability, and customer trust built into the operating model.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/9/79/816/561/9798165616372_b.jpg", "price_data" : { "retail_price" : "49.99", "online_price" : "49.99", "our_price" : "49.99", "club_price" : "49.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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