{ "item_title" : "After They Hit Submit", "item_author" : [" Wayne Hatter "], "item_description" : "What happens after someone clicks, reaches out, fills out a form, books a call, or sends a message?That next step matters more than most businesses realize.In What Happens Next: A Simple Way to Respond Faster, Follow Up Better, and Build Trust, Wayne Hatter shows how to create a calmer, clearer, more human response system after a prospect takes action.This book is for local business owners, founders, freelancers, consultants, builders, and service providers who want a better way to handle the moment after interest shows up.Inside, you'll learn how to: improve your first responsecreate follow-up that sounds humanuse confirmations and reminders wellbuild simple lead-response workflowshandle missed calls with better text-back thinkingchoose the right tone for email and textkeep pipeline visibility without overcomplicating thingsuse automation without sounding roboticcreate cleaner handoffs across your businessdesign systems that work in real life, not just on paperThis is not a book about pressure, hacks, or aggressive sales language. It is a practical guide to building trust through clarity, steadiness, and better communication.If you want your business to feel easier to work with and easier to trust, What Happens Next will show you how.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/825/801/9798258017727_b.jpg", "price_data" : { "retail_price" : "9.99", "online_price" : "9.99", "our_price" : "9.99", "club_price" : "9.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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