{
"item_title" : "Air Rage",
"item_author" : [" Angela Dahlberg "],
"item_description" : "This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.",
"item_img_path" : "https://covers1.booksamillion.com/covers/bam/1/13/825/673/1138256730_b.jpg",
"price_data" : {
"retail_price" : "34.99", "online_price" : "34.99", "our_price" : "34.99", "club_price" : "34.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : ""
}
}
Air Rage : The Underestimated Safety Risk
Other Available Formats
Overview
This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.
This item is Non-Returnable
Customers Also Bought
Details
- ISBN-13: 9781138256736
- ISBN-10: 1138256730
- Publisher: Routledge
- Publish Date: November 2016
- Page Count: 328
Related Categories
