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{ "item_title" : "Angry E-Mail", "item_author" : [" Dona J. Young "], "item_description" : "Angry E-Mail: How to Put a Lid on It gives professionals options for managing e-mail effectively, especially when tensions run high. By understanding readers' expectations, you can respond so that you not only solve the problem but also enhance the relationship. You see, it is your relationships that support you in getting your job done-not simply the exchange of information through messages. Also covered are e-mail facts and best practices, simple apologies, the you viewpoint versus I statements, micro-messages, and bad news messages.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/46/354/589/1463545894_b.jpg", "price_data" : { "retail_price" : "9.95", "online_price" : "9.95", "our_price" : "9.95", "club_price" : "9.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }
Angry E-Mail|Dona J. Young

Angry E-Mail : How to Put a Lid on It

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Overview

Angry E-Mail: How to Put a Lid on It gives professionals options for managing e-mail effectively, especially when tensions run high. By understanding readers' expectations, you can respond so that you not only solve the problem but also enhance the relationship. You see, it is your relationships that support you in getting your job done-not simply the exchange of information through messages. Also covered are e-mail facts and best practices, simple apologies, the "you" viewpoint versus "I" statements, micro-messages, and bad news messages.

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Details

  • ISBN-13: 9781463545895
  • ISBN-10: 1463545894
  • Publisher: Createspace Independent Publishing Platform
  • Publish Date: May 2011
  • Dimensions: 7.99 x 5.24 x 0.16 inches
  • Shipping Weight: 0.2 pounds
  • Page Count: 78

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