{ "item_title" : "The Apology Instinct", "item_author" : [" Jordan Ellis "], "item_description" : "In The Apology Instinct, Jordan Ellis explores the automatic reflex that makes people say sorry for things thataren't offenses at all-apologizing to coworkers for asking questions they're paid to ask, to strangers for simplywalking into a room, even to machines that can't hear them. Rather than addressing apologies made duringconflict or genuine remorse, this book uncovers the pre-emptive safety signal fired the instant you registerbeing noticed, whether or not anything has actually gone wrong.Based on behavioral research and workplace communication studies, Jordan Ellis reveals how reflexiveapologizing operates primarily through frequency, not content-a pattern so automatic that in one Stanfordstudy of 15,000 workplace requests, 68% opened with some version of sorry to bother you before the botherhad technically occurred. The word arrives before the sentence, the apology before the offense, shrinking youdown faster than conscious thought.- Why you flatten yourself against hallway walls even when there's room for both of you- The ask apology that turns every professional request into a pre-negotiated burden- How occupying ordinary space begins to feel like something you owe an explanation for- The difference between genuine remorse and the reflex fired when you're simply noticed- Why the apology arrives first, attached to nothing more than taking up room in a conversation or ascheduleThe Apology Instinct identifies the pattern in real time-the moment before you shrink, the instant the wordqueues up for no earned reason. By recognizing the reflex for what it actually is-a safety signal, not anadmission-you can reclaim the silence that belongs where the apology isn't owed.", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/1/80/428/171/1804281719_b.jpg", "price_data" : { "retail_price" : "22.99", "online_price" : "22.99", "our_price" : "22.99", "club_price" : "22.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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