{ "item_title" : "The Awkward Conversation Manual", "item_author" : [" Avery Caldren "], "item_description" : "Some of the hardest conversations require the simplest words. A colleague keeps pushing work onto you. A family member crosses the same boundary again. Someone owes you money. A friendship feels increasingly one-sided. You need to say no, give criticism, ask an uncomfortable question, apologise, confront a problem or explain that an arrangement can no longer continue. The Awkward Conversation Manual is a practical guide to saying what needs saying without turning every difficult discussion into a confrontation. It explores why people avoid uncomfortable subjects, how to prepare before speaking, how to separate facts from assumptions, how to make clear requests, listen during disagreement, give and receive criticism, set boundaries, discuss money and deal with anger, defensiveness, guilt and resistance. Covering work, family, friendships, relationships and everyday financial situations, the book also examines an important limit of communication: sometimes the other person will understand perfectly and still disagree. Good communication cannot guarantee the answer you want, but it can replace avoidance and uncertainty with greater clarity. Disclaimer: This book is provided for general educational and informational purposes only and does not constitute personalised psychological, medical, legal, financial, employment or other professional advice. Readers should seek appropriately qualified assistance where individual circumstances require it. Any trademarks, organisations or products mentioned remain the property of their respective owners; their inclusion is for factual or illustrative purposes only and does not imply endorsement, sponsorship or affiliation.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/1/92/388/304/1923883046_b.jpg", "price_data" : { "retail_price" : "24.99", "online_price" : "24.99", "our_price" : "24.99", "club_price" : "24.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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