{ "item_title" : "Bad Behavior, People Problems and Sticky Situations", "item_author" : [" Gregg Ward "], "item_description" : "Bad Behavior, People Problems and Sticky Situations is a clear, easy-to-use toolbook designed to help managers, supervisors and team leaders efficiently work through interpersonal problems and difficult situations, generate win-win solutions, and move forward with confidence. The first four chapters are practical primers on managing people, harassment, diversity and leadership- all written in Gregg Ward's engaging, information and personable style. Then, he introduces a raft of simple, down-to-earth, time-tested tools, many of which can be learned in less than five minutes. The rest of the book is packed with real-life case studies- all based on Ward's nearly 20 years of professional experience working with business, government and non-profit organizations.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/94/187/007/1941870074_b.jpg", "price_data" : { "retail_price" : "14.99", "online_price" : "14.99", "our_price" : "14.99", "club_price" : "14.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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