{ "item_title" : "Before AI Hits Send", "item_author" : [" Reviewreply Pro "], "item_description" : "AI can write a polished customer reply in seconds. It can also invent an appointment, misstate a policy, expose private information, or promise an action no one completed. For a small business, one confident mistake can cost more time and trust than AI saves. Before AI Hits Send shows owners and managers how to use AI as a drafting assistant without surrendering judgment. Instead of another list of prompts or a complicated chatbot project, you get an eight-step send gate for turning real customer messages into accurate, private, on-brand replies that a person is ready to stand behind. Inside, you'll learn how to: - separate drafting authority from decision authority;- verify facts before they become promises;- flag uncertainty, emotional situations, and high-risk requests;- route complaints, refunds, emergencies, and sensitive cases to the right person;- protect customer information in prompts, drafts, and public replies;- improve emails, reviews, booking questions, FAQs, and follow-ups;- build a brand voice card, risk matrix, and quality scorecard; and- roll out a human-checked process in 30 days. Whether you answer every message yourself or lead a small team, this book helps you remove blank-page work while keeping facts, judgment, privacy, and accountability in human hands. Let AI draft. Keep the decision human.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/9/79/817/109/9798171099572_b.jpg", "price_data" : { "retail_price" : "16.99", "online_price" : "16.99", "our_price" : "16.99", "club_price" : "16.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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