{ "item_title" : "Benchmarking Workbook", "item_author" : [" Bengt Karlöf "], "item_description" : "The Benchmarking Workbook will do exactly what the title suggestsmake it easier for you to put theory into practice. It is ado-it-yourself guide to benchmarking. Benchmarking methods aresimple, easy to grasp, and universal everyone can do it But manypeople suffer from unclear frames of reference, impossibledeadlines, inadequate budgets, unexplained expectations; even whenthese obstacles are overcome, the greatest danger is becomingswamped by detail. This is where the Benchmarking Workbook willprove to be a major ally. If you are on a benchmarking team, youwill find that this workbook is a tool to help get at the practicalaspects; aspects with which books of theory just cannot cope. Itincludes* examples from actual cases* self-diagnostic what to do sections* forms, checklists and questionnairesThe Benchmarking Workbook helps you* organize your research* clarify your thinking* prioritize your findingsThe Benchmarking Workbook has been developed by Karlof andPartners. It is the practical companion to the original bookBenchmarking: A Signpost to Excellence in Quality and Productivityby Bengt Karlof and Svante Ostblom, published by John Wiley &Sons.", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/0/47/195/587/0471955876_b.jpg", "price_data" : { "retail_price" : "150.00", "online_price" : "150.00", "our_price" : "150.00", "club_price" : "150.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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