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Building a 311 System

Building a 311 System : A Case Study of the City of Minneapolis

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Overview

This case study examines the process and impact of building a 311 non-emergency call system within the City of Minneapolis. Topics include project planning, staffing and training, technology considerations, budgetary issues, call tracking and routing processes, and 311 facility build-out. Also discussed is the 311 system's impact on several areas affecting police and the citizens of Minneapolis, including 911 call volume, police operations, municipal service delivery systems, quality of life enhancements, community initiatives, and crisis management planning, including its use during the August 2007 Minneapolis I-35W bridge collapse.

Details

  • ISBN-13: 9781288372126
  • ISBN-10: 1288372124
  • Publisher: Bibliogov
  • Publish Date: November 2012
  • Dimensions: 9.69 x 7.44 x 0.35 inches
  • Shipping Weight: 0.67 pounds
  • Page Count: 164

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