menu
{ "item_title" : "Building a World Class Service Organization (Assessment Tool)", "item_author" : [" Jochen Wirtz "], "item_description" : "Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/94/465/945/1944659455_b.jpg", "price_data" : { "retail_price" : "9.95", "online_price" : "9.95", "our_price" : "9.95", "club_price" : "9.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }
Building a World Class Service Organization (Assessment Tool)|Jochen Wirtz

Building a World Class Service Organization (Assessment Tool)

local_shippingShip to Me
In Stock.
FREE Shipping for Club Members help

Overview

Service leadership is not based on outstanding performance within a single dimension. Rather, it reflects excellence across multiple dimensions. Building a World-Class Service Organisation is the 13th volume in the Winning in Service Markets series by services marketing expert Jochen Wirtz. This volume provides a summary of how a world-class service organization looks like as well as an assessment tool to evaluate the organization within each of the three functional areas of marketing, operations, and human resources.

This item is Non-Returnable

Details

  • ISBN-13: 9781944659455
  • ISBN-10: 1944659455
  • Publisher: Ws Professional
  • Publish Date: December 2017
  • Dimensions: 9 x 6 x 0.07 inches
  • Shipping Weight: 0.13 pounds
  • Page Count: 34

Related Categories

You May Also Like...

    1

BAM Customer Reviews