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{ "item_title" : "Business Process Outsourcing", "item_author" : [" Rick L. Click", "Thomas N. Duening "], "item_description" : "Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage. This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations. * Discusses both the how and why of business process outsourcing with a straightforward how to approach. * Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative. * Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/0/47/165/577/0471655775_b.jpg", "price_data" : { "retail_price" : "89.50", "online_price" : "89.50", "our_price" : "89.50", "club_price" : "89.50", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }
Business Process Outsourcing|Rick L. Click

Business Process Outsourcing : The Competitive Advantage

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Overview

Business Process Outsourcing (BPO) is becoming the new revolution as company's of all sizes are seeking to take advantage of this source of competitive advantage.
This book provides a step-by-step approach to understanding the application of Business Process Outsourcing, assessing the BPO opportunity in the company, and then managing the transition to BPO. It serves as a guide to implementing BPO and as a reference source to solving the variety of issues that may arise during a BPO initiative. Each chapter features a case study, insight from a practitioner, focus on how BPO affects people, and ethical considerations.
* Discusses both the how and why of business process outsourcing with a straightforward "how to" approach.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Empowers businesses of all sizes to take advantage of this all-encompassing business revolution.

This item is Non-Returnable

Details

  • ISBN-13: 9780471655770
  • ISBN-10: 0471655775
  • Publisher: Wiley
  • Publish Date: October 2004
  • Dimensions: 8.56 x 5.96 x 0.9 inches
  • Shipping Weight: 1.06 pounds
  • Page Count: 256

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