{ "item_title" : "CHITA High-Performance Operations Operator Workbook", "item_author" : [" Li Brainard", "Paul Brainard "], "item_description" : "The 'CHITA Operator Workbook' is used for leading the CHITA transformation in your organization. It trains your process operators how to use simple process improvement tools. It's step-by-step illustrated format is easy to follow. Each section includes exercises, for the operators to use the tools they learn in their work areas. Improvement to your processes will begin within days after your operators start the workbook. Available in English or Spanish", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/0/97/611/938/0976119382_b.jpg", "price_data" : { "retail_price" : "14.95", "online_price" : "14.95", "our_price" : "14.95", "club_price" : "14.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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