{ "item_title" : "Call Center Connections", "item_author" : [" Peter Lyle DeHaan "], "item_description" : "Running a call center is hard. But it can also be rewarding.Tip the balance in your favor with Call Center Connections to discover the keys to produce successful customer service outcomes.Experience a thriving center operation and become a leader in customer service with Call Center Connections.Benefits:Boost staff morale and appreciationCreate a positive customer experienceImprove leadership skills and strategiesWhat's inside:Learn how to find the perfect call center managerExplore the benefits of using home-based agentsDiscover the impact of artificial intelligence on call centersWritten by call center veteran and publisher of Connections Magazine, Peter Lyle DeHaan, PhD, this book offers practical insights and tips from his extensive industry experience.Discover:How your management style may be hurting your call centerAn easy way to determine agent starting payWays to enhance the customer experienceFive tips for agent customer service successHow to optimize your call center for better outcomesDon't miss out on the opportunity to improve your call center operations and exceed customer expectations.Get your copy of Call Center Connections today.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/888/809/9798888090831_b.jpg", "price_data" : { "retail_price" : "27.99", "online_price" : "27.99", "our_price" : "27.99", "club_price" : "27.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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