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{
"item_title" : "The Call Center Handbook",
"item_author" : [" Keith Dawson "],
"item_description" : "A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.",
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The Call Center Handbook : The Complete Guide to Starting, Running, and Improving Your Call Center
by Keith Dawson
Overview
A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
This item is Non-Returnable
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Details
- ISBN-13: 9781578203055
- ISBN-10: 1578203058
- Publisher: CRC Press
- Publish Date: November 2003
- Dimensions: 9.08 x 6.02 x 0.68 inches
- Shipping Weight: 0.93 pounds
- Page Count: 283
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