{ "item_title" : "The Capacity Conversation Manual", "item_author" : [" Michael Minkovitch "], "item_description" : "Every request is urgent. Every deadline appears fixed. The most dependable employees absorb the difference.The Capacity Conversation Manual helps employees, managers, project leads, and operations teams turn overload into clear decisions before commitments fail.Across 30 realistic workplace situations, Michael Westmere provides 120 practical tools: workload maps, trade-off methods, conversation scripts, and decision records. You will learn how to: show the real capacity behind a commitmentseparate business priorities from urgency labelsrenegotiate deadlines and scope without sounding uncommittedhandle conflicting leaders, invisible support work, recurring interruptions, and unsafe dependenciesprotect leave, recovery, quality, and critical workconvert recurring overload into better operating rulesEach situation includes concrete numbers, practical wording, decision boundaries, follow-through, and a worked case. The tools help readers discuss rank, resources, risk, dates, and ownership without turning the conversation into a complaint.Use this manual before a deadline slips, after priorities change, or whenever the plan no longer fits the capacity available.", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/9/79/816/038/9798160385433_b.jpg", "price_data" : { "retail_price" : "14.99", "online_price" : "14.99", "our_price" : "14.99", "club_price" : "14.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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