{ "item_title" : "Cause Analysis Manual", "item_author" : [" Fred Forck", "Kristen Noakes-Fry "], "item_description" : "­ Cause Analysis Manual: Incident Investigation Method & Techniques, by Fred Forck - Rothstein Associates Inc. From 30+ years of experience as a performance improvement consultant, self-assessment team leader, and trainer, Fred Forck, CPT, understands what you need to get the job done. He leads you through a clear step-by-step process of root cause evaluation, quality improvement, and corrective action. Using these straightforward tools, you can avoid errors, increase reliability, enhance performance, and improve bottom-line results -- while creating a resilient culture that avoids repeat failures. The key phases of this successful cause analysis include:Scoping the Problem Investigating the Factors Reconstructing the Story Establishing Contributing Factors Validating Underlying Factors Planning Corrective Actions Reporting LearningsAt each stage, Cause Analysis Manual: Incident Investigation Method and Techniques gives you a wealth of real-world examples, models, thought-provoking discussion questions, and ready-to-use checklists and forms. The author provides:references for further reading hundreds of illustrative figures, tables, and diagrams a full glossary of terms and acronyms professional indexYou know that identifying causes and preventing business-disrupting events isn't always easy. By following Fred Forck's proven steps you will be able to identify contributing factors, align organizational behaviors, take corrective action, and improve business performance", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/1/94/448/009/1944480099_b.jpg", "price_data" : { "retail_price" : "74.99", "online_price" : "74.99", "our_price" : "74.99", "club_price" : "74.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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