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Communicate Excellence : A Guide to Authentic, Positive, Consistent Front Desk Communication
by Amy Demas
Overview
Foreword Introduction Part I: The Foundations Chapter 1: The Experience Chapter 2: Plans Work Chapter 3: Business Principles Chapter 4: A Guide to Personality Part II: It's Your Call: The Road Map Chapter 5: First and Last Responses-and More Chapter 6: Setting Appointments Chapter 7: New Patients and More Chapter 8: Upset Callers and Other Challenges Chapter 9: Connection Calls and Other Outbound Calls Part III: Communicate Excellence Chapter 10: Continue to Lead Chapter 11: Consider a Coach Conclusion: Work the Plan Acknowledgments About the Author
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Details
- ISBN-13: 9781642251265
- ISBN-10: 1642251267
- Publisher: Advantage Media Group
- Publish Date: January 2020
- Dimensions: 9 x 6 x 0.33 inches
- Shipping Weight: 0.47 pounds
- Page Count: 152
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