{ "item_title" : "Communicating Emotion at Work", "item_author" : [" Vincent R. Waldron "], "item_description" : "Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work. ", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/0/74/564/895/0745648959_b.jpg", "price_data" : { "retail_price" : "69.95", "online_price" : "69.95", "our_price" : "69.95", "club_price" : "69.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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