{ "item_title" : "The Complete Book of Modern Hospital Operations", "item_author" : [" Elena Marsh "], "item_description" : "Hospital Operations Management for Leaders Who Need the System to WorkHospital operations management and hospital administration get hard when the dashboard says one thing and the hallway says another. This manual gives you a practical way to see the whole system: patient flow, staffing, quality, finance, supply chain, compliance, and crisis response in one operating model. When One Delay Becomes Everyone's ProblemA boarded ED patient is not just an ED issue. It can pull nurses off assignment, delay care, trigger a safety review, raise cost per case, and weaken margin weeks later. You may already know the pieces. The pressure comes from connecting them fast enough to act. You may be asking three fair questions. Is this too academic? Can it fit my facility? Will it help on a bad Tuesday? This book was built around those concerns. It uses finished examples, named owners, thresholds, scripts, and decision paths so you are not left with theory when the census is rising. A Four-Domain Method You Can Put to WorkThe core method is simple: trace every operating problem across throughput, staffing, quality, and finance before choosing a fix. That shift helps you avoid single-department answers to cross-department failures. A bed delay may start in EVS. A denial may start in documentation pressure. A staffing freeze may return as readmission cost. Inside the Manual- A four-domain hospital operating model for daily decisions- Patient-flow maps from arrival through discharge- ED boarding triggers, escalation paths, and command-center rules- Capacity planning, bed management, and discharge execution tools- Staffing models, float pool logic, agency controls, and labor KPIs- Quality governance, event review, root cause analysis, and safety metrics- Revenue cycle, charge capture, denials, AR, and financial dashboards- Supply chain, par levels, vendor control, and stockout response- Compliance readiness for CMS, Joint Commission, OSHA, and survey events- Crisis operations, surge staffing, communication, and after-action review Built Around Completed Tools, Not Blank FormsYou get completed samples, SOPs, scripts, templates, decision protocols, KPI tables, and dashboard layouts. The examples show what a finished huddle agenda, escalation log, dashboard, staffing comparison, and cost analysis can look like before you adapt it to your own policies and systems. For Leaders Who Need Action, Not Another MeetingThis is for COOs, VP operations leaders, nursing and department directors, bed management teams, quality and safety leaders, revenue cycle teams, supply chain leaders, and healthcare administrators. It speaks to the work of running the building: where patients wait, who owns the next step, what threshold triggers escalation, and how each decision affects margin. Use It Facility by FacilityA community hospital can scale the huddle and command-center tools down. A large system can expand them across campuses. The method stays the same: define owners, set standards, track time, assign action, and review outcomes before the same failure returns under a new name. Start With the Problem on Your Board TodayOpen to the chapter that matches your current pressure, then trace the issue across all four domains. Use the templates as working models. Adjust the thresholds. Assign the owner. Move from reporting what happened to deciding what happens next. Bring Order to the Operating DayBuy this book now and start building a clearer, faster, more accountable hospital operations system. Use one chapter today, then return whenever the next bottleneck appears. Use one chapter today, then return whenever the next bottleneck appears. Use the huddle, dashboard, and escalation tools", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/9/79/818/601/9798186016625_b.jpg", "price_data" : { "retail_price" : "199.99", "online_price" : "199.99", "our_price" : "199.99", "club_price" : "199.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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