{ "item_title" : "The Comprehensive Customer Service Interview Guide", "item_author" : [" Marcus Hammond "], "item_description" : "Hiring the wrong customer service employee can damage customer trust, lower team performance, and cost your business far more than you realise.The Comprehensive Customer Service Interview Guide is a practical, ready-to-use hiring framework designed to help employers identify, assess, and hire high-performing customer service professionals with confidence.Whether you're hiring for: retail customer servicecall centreshospitalitytechnical supportfront desk operationsremote customer supportcustomer success teams...this guide provides structured interview systems that help you make stronger hiring decisions and reduce costly recruitment mistakes.Designed for managers, recruiters, business owners, HR professionals, and team leaders, this book goes beyond generic interview advice to deliver practical tools you can immediately apply in real hiring situations.Inside you'll discover how to: Identify the traits of exceptional customer service staffStructure professional, consistent interviewsAsk stronger behavioural and scenario-based questionsEvaluate communication and empathy effectivelyTest problem-solving and conflict resolution skillsHandle high-volume recruitment more efficientlyReduce bias and improve hiring consistencyAssess candidates fairly using scoring systems and evaluation templatesBuild stronger customer-facing teamsThis guide also includes: Ready-to-use interview questionsBehavioural interview frameworksSTAR method guidanceRoleplay exercises and simulationsWritten assessment exercisesCandidate scoring rubricsEvaluation templates and worksheetsHiring decision frameworksRemote hiring guidanceLegal and compliance considerationsWhether you're hiring your first customer service employee or building an entire support team, this book provides a structured system to help you interview smarter, hire better, and build stronger customer experiences.Practical. Professional. Immediately usable.", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/9/79/819/865/9798198652545_b.jpg", "price_data" : { "retail_price" : "14.99", "online_price" : "14.99", "our_price" : "14.99", "club_price" : "14.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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