{ "item_title" : "Comptia A+ Guide to It Technical Support", "item_author" : [" Jean Andrews", "Joy Shelton", "Pamela Schmelz "], "item_description" : "Andrews/Shelton/Schmelz/Jaqua Jr.'s CompTIA A+ Guide to IT Technical Support, 12th Edition, brings clarity to IT fundamentals and skills needed for support roles. Its visual, step-by-step approach uses CompTIA A+ Exam objectives to train learners to diagnose, install, maintain, troubleshoot and network computer hardware and software to sharpen communication skills and deliver clear, confident, customer-first support. Core and advanced topics are blended to emphasize the application of skills across Windows 10/11, macOS, Linux, mobile devices, cloud, virtualization, scripting, security, Active Directory and AI. Lab manuals, interactive simulations, live virtual machine labs and auto-graded MindTap activities let students test ideas, solve problems and sharpen skills as they build competence toward success on the 220 1201/1202 exams and excel as IT technicians or administrators.", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/9/79/821/440/9798214409665_b.jpg", "price_data" : { "retail_price" : "232.95", "online_price" : "232.95", "our_price" : "232.95", "club_price" : "232.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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