{ "item_title" : "Conversational Intelligence @Work", "item_author" : [" Rickie Banning", "Susan Curtin", "Gwen Mitchell "], "item_description" : "Conversational Intelligence @Work is a unique collection of hands-on examples and practicalapplications for readers seeking to embody the art of Conversational Intelligence(R) (C-IQ). The bookincludes specific techniques that can be embedded into conversations so that words and intentions hittheir mark. The stories are told by six graduates of Judith E. Glaser's Conversational Intelligence(R) (C-IQ) certificationcourses that were held between 2016 and 2018. These members of the C-IQ West Coast Mastermindwere influential in assisting Judith test out her ideas and theories during the development of hercertification curriculum. Since graduating, the mastermind members have built their consulting and coaching businesses aroundthe C-IQ principles and techniques. This book is a tribute to Judith's work and will help readersspecifically pinpoint what they may be doing to strengthen, or to unintentionally undermine, theirconversations. The stories and examples in these chapters span across the fields of neuroscience; coaching to teachC-IQ technique; working with C-IQ within the military; and helping all leaders develop greater impactand influence through their words, thoughts and actions. There is also an extensive chapter dedicated toworking with teams and their challenges. This bonus content includes specific exercises for heightenedteam communications and strengthening team trust. The book's visuals are particularly intriguing. With dynamic visuals from sculpture-artist Chas Martin ofPortland, OR. Through Martin's artwork, the Three Levels of Conversation and the ConversationalSpectrum of Trust and Psychological Safety are brought to life.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/0/98/432/751/0984327517_b.jpg", "price_data" : { "retail_price" : "13.99", "online_price" : "13.99", "our_price" : "13.99", "club_price" : "13.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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