{ "item_title" : "Converting Customer Value", "item_author" : [" John J. Murphy", "Jamie Burton", "Robin Gleaves "], "item_description" : "A company exists to make profit, and everything it does is a step towards that goal. Many firms are trying to get closer to their customers, but few realise how crucial this is to corporate value. Indeed, the long-term value of a company is perhaps best described as the sum of future profits from customers, discounted to a present value. Tackling two hot topics in business - CRM and corporate value - and based on a study undertaken by the Customer Management Leadership Group, John Murphy's new book links customer management directly to company profitability for the first time. By implementing its Customer Management Integration Framework, a company can see cash flows for each customer relationship, and use that information to effectively manage key customers for higher and more resilient levels of profitability.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/0/47/001/634/0470016345_b.jpg", "price_data" : { "retail_price" : "75.00", "online_price" : "75.00", "our_price" : "75.00", "club_price" : "75.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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