{ "item_title" : "The Customer Communication Formula", "item_author" : [" Charlotte Purvis "], "item_description" : "Elevate Your Communication and Customer Service SkillsCommunication and Customer Service are the Top 2 In-Demand Skills employers prioritize in today's job market, according to LinkedIn. The Customer Communication Formula will help you get to the next level in both of these skillsets. As a Customer Service Professional, you already know the importance of your communication skills. This book is a highly-rated manual ( and even a course guide) for developing your skillsets and your own communication brand.Here's what you will learn:- The 3-F Formula for customer communication, tested for 25+ years- Preferred words and phrases for effective customer communication- Words and phrases to avoid- Why the recommendations in this book are so important for your skillset- Plus, success stories and lessons from Customer Service Professionals just like you Customer Service Leaders will discover how to:- Analyze your company's customer service program.- Customize your customer service approach.- Provide great customer service even during a crisis or critical event.- Manage challenging customer situations with ease.- Assure the quality of your Quality Assurance - with advice from Jeffrey Newman, Porsche Cars North America, Inc.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/94/642/568/1946425680_b.jpg", "price_data" : { "retail_price" : "19.99", "online_price" : "19.99", "our_price" : "19.99", "club_price" : "19.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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