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{
"item_title" : "Customer Knowledge Management",
"item_author" : [" Soumit Sain", "Silvio Wilde "],
"item_description" : "Knowledge Management Today.- Review of Soft Skills Within Knowledge Management.- Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus.- Analysis and Evidence.- Soft Skill Drivers for Successful CKM.- Appendix.",
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Customer Knowledge Management : Leveraging Soft Skills to Improve Customer Focus
by Soumit Sain and Silvio Wilde
Overview
Knowledge Management Today.- Review of Soft Skills Within Knowledge Management.- Soft Skills Within Customer Knowledge Management and Their Impact on Customer Focus.- Analysis and Evidence.- Soft Skill Drivers for Successful CKM.- Appendix.
This item is Non-Returnable
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Details
- ISBN-13: 9783319381404
- ISBN-10: 3319381407
- Publisher: Springer
- Publish Date: August 2016
- Dimensions: 9.21 x 6.14 x 0.48 inches
- Shipping Weight: 0.72 pounds
- Page Count: 207
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