{ "item_title" : "Customer Service Satisfaction Assessment", "item_author" : [" Carole Collins", "Linda Renshaw "], "item_description" : "The Conservation Education and Communications Division of the S.c. Department of Natural Resources does not presently evaluate and monitor our internal customers' satisfaction with quality, production time, cost-effectiveness, and staff interaction on services and goods provided by the division, and we need to be doing that, for accountability, effectiveness and efficiency. If they aren't satisfied, we need to know what areas need changing. This paper addresses those needs.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/24/920/944/1249209447_b.jpg", "price_data" : { "retail_price" : "15.75", "online_price" : "15.75", "our_price" : "15.75", "club_price" : "15.75", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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