{ "item_title" : "Customer Service and You", "item_author" : [" Tonia Lewis "], "item_description" : "For today's consumer, little matters more than customer service quality. Studies have shown that most people are willing to pay more and even overlook product imperfections, just as long as they are provided with outstanding customer care. With so many brands and businesses doing the same these days, customer service standards often determine which take the lead over others. Just as poor customer service can destroy any business, those who excel in customer care can write their own success stories. Any investment in improving customer care standards is guaranteed to have a positive effect on the way the organization performs. This inspiring 'introduction to customer care' tutorial is ideal for business owners, managers and customer service workers at all levels. Study a breakdown of the primary elements of customer service, along with the effects poor service can have on a business. Explore the benefits of running a customer-centered organization, how customer service is constantly evolving and why every business should focus on developing long-term customer relationships. Enjoy a fascinating introduction to customer services from a 21st century business perspective and prime yourself for a successful career.", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/9/79/852/916/9798529161142_b.jpg", "price_data" : { "retail_price" : "21.99", "online_price" : "21.99", "our_price" : "21.99", "club_price" : "21.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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