menu
{ "item_title" : "Customers at Work", "item_author" : [" W. Dunkel", "F. Kleemann "], "item_description" : "Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/34/945/111/1349451118_b.jpg", "price_data" : { "retail_price" : "109.99", "online_price" : "109.99", "our_price" : "109.99", "club_price" : "109.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }
Customers at Work|W. Dunkel

Customers at Work : New Perspectives on Interactive Service Work

local_shippingShip to Me
In Stock.
FREE Shipping for Club Members help

Overview

Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.

This item is Non-Returnable

Details

  • ISBN-13: 9781349451111
  • ISBN-10: 1349451118
  • Publisher: Palgrave MacMillan
  • Publish Date: July 2013
  • Dimensions: 8.5 x 5.5 x 0.57 inches
  • Shipping Weight: 0.7 pounds
  • Page Count: 257

Related Categories

You May Also Like...

    1

BAM Customer Reviews