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Customers at Work : New Perspectives on Interactive Service Work
by W. Dunkel and F. Kleemann
Other Available Formats
Overview
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
This item is Non-Returnable
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Details
- ISBN-13: 9781349451111
- ISBN-10: 1349451118
- Publisher: Palgrave MacMillan
- Publish Date: July 2013
- Dimensions: 8.5 x 5.5 x 0.57 inches
- Shipping Weight: 0.7 pounds
- Page Count: 257
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