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Delivering Excellent Service Quality in Aviation|Mario Kossmann

Delivering Excellent Service Quality in Aviation : A Practical Guide for Internal and External Service Providers

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Overview

Delivering Excellent Service Quality in Aviation is essential for those service providers that are not yet systematically managing their service quality, offering them a step-by-step and easy to understand framework they can follow. In addition, those service providers that are already proactively managing their service quality can easily adapt the framework to complement their current way of controlling it.

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Details

  • ISBN-13: 9780754647256
  • ISBN-10: 0754647250
  • Publisher: Routledge
  • Publish Date: June 2006
  • Dimensions: 9.21 x 6.14 x 0.5 inches
  • Shipping Weight: 1.04 pounds
  • Page Count: 208

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