{
"item_title" : "Delivering Profitable Value",
"item_author" : [" Mike Lanning "],
"item_description" : "Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries.--Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.",
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Overview
"Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries."--Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.
This item is Non-Returnable
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Details
- ISBN-13: 9780738201627
- ISBN-10: 0738201626
- Publisher: Basic Books
- Publish Date: January 2000
- Dimensions: 9.02 x 6.1 x 0.86 inches
- Shipping Weight: 1.13 pounds
- Page Count: 336
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