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Delivering Profitable Value|Mike Lanning

Delivering Profitable Value

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Overview

"Not another empty call for 'obeying the customer, ' this book offers a comprehensive framework and approach by which the entire organization can learn to discover the end-result experiences that customers truly value, and then reinvent the business based on those discoveries."--Stephen A. Furbacher, President, Dynegy Midstream Services, LLP.

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Details

  • ISBN-13: 9780738201627
  • ISBN-10: 0738201626
  • Publisher: Basic Books
  • Publish Date: January 2000
  • Dimensions: 9.02 x 6.1 x 0.86 inches
  • Shipping Weight: 1.13 pounds
  • Page Count: 336

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