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Developments in the Call Centre Industry : Analysis, Changes and Challenges
by Julia Connell and John Burgess
Other Available Formats
Overview
Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).
This item is Non-Returnable
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Details
- ISBN-13: 9780415357029
- ISBN-10: 0415357020
- Publisher: Routledge
- Publish Date: June 2006
- Dimensions: 9.28 x 6.34 x 0.7 inches
- Shipping Weight: 1.03 pounds
- Page Count: 224
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