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Developments in the Call Centre Industry|Julia Connell

Developments in the Call Centre Industry : Analysis, Changes and Challenges

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Overview

Drawing on contributions from a diverse range of countries including the USA, the UK, India, Australia, South Korea, Germany, Greece and Sweden, this book conducts a thorough analysis of call centres worldwide (centres that are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s).

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Details

  • ISBN-13: 9780415357029
  • ISBN-10: 0415357020
  • Publisher: Routledge
  • Publish Date: June 2006
  • Dimensions: 9.28 x 6.34 x 0.7 inches
  • Shipping Weight: 1.03 pounds
  • Page Count: 224

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