{ "item_title" : "The Difficult Conversation Script", "item_author" : [" The Old Wise Muflon "], "item_description" : "Most people avoid difficult conversations until resentment destroys relationships. This practical guide provides word-for-word scripts that transform uncomfortable talks into productive dialogues. Learn the CORES Framework, a proven five-step architecture for structuring any tough conversation: setting context, making observations, stating requests, defining expectations, and creating safety. Inside, you'll find ready-to-use templates for eight common scenarios including asking for a raise, addressing boundary violations, and declining unreasonable requests. The book goes beyond theory with specific preparation protocols and delivery techniques that eliminate anxiety and keep emotions from hijacking the dialogue. You'll discover why most difficult conversations fail, how to handle defensive responses, and the exact timing and tone that produce successful outcomes. Stop winging hard talks and start having intentional conversations that strengthen rather than damage relationships.", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/9/79/824/853/9798248533633_b.jpg", "price_data" : { "retail_price" : "9.99", "online_price" : "9.99", "our_price" : "9.99", "club_price" : "9.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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