menu
{ "item_title" : "Difficult Conversations", "item_author" : [" Harvard Business Review "], "item_description" : "Mastering difficult conversations with confidence.You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:Uncovering the root cause of frictionMaintaining a positive mind-setUntangling the problem togetherAgreeing on a way forwardDon't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/63/369/078/1633690784_b.jpg", "price_data" : { "retail_price" : "12.95", "online_price" : "12.95", "our_price" : "12.95", "club_price" : "12.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }
Difficult Conversations|Harvard Business Review

Difficult Conversations : Craft a Clear Message, Manage Emotions, Focus on a Solution

local_shippingShip to Me
In Stock.
FREE Shipping for Club Members help

Overview

Mastering difficult conversations with confidence.

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:

  • Uncovering the root cause of friction
  • Maintaining a positive mind-set
  • Untangling the problem together
  • Agreeing on a way forward

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business.

Details

  • ISBN-13: 9781633690783
  • ISBN-10: 1633690784
  • Publisher: Harvard Business Review Press
  • Publish Date: February 2016
  • Dimensions: 6.9 x 5 x 0.4 inches
  • Shipping Weight: 0.25 pounds
  • Page Count: 128

Related Categories

You May Also Like...

    1

BAM Customer Reviews