Difficult Conversations : Craft a Clear Message, Manage Emotions, Focus on a Solution
Overview
Mastering difficult conversations with confidence.
You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:
- Uncovering the root cause of friction
- Maintaining a positive mind-set
- Untangling the problem together
- Agreeing on a way forward
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Details
- ISBN-13: 9781633690783
- ISBN-10: 1633690784
- Publisher: Harvard Business Review Press
- Publish Date: February 2016
- Dimensions: 6.9 x 5 x 0.4 inches
- Shipping Weight: 0.25 pounds
- Page Count: 128
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