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Digital Transformation in the Age of AI : Contact Center and Back Office Transformation
by Nihar Malali
Overview
Customer Experience Reimagined: The Science, Technology, Engineering, and Math Behind contact center and back-office efficiency, leveraging AI, automation, data analytics, and workforce management solutions to streamline operations and enhance customer satisfaction
This item is Non-Returnable
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Details
- ISBN-13: 9798330472895
- ISBN-10: 9798330472895
- Publisher: Wiley Publisher
- Publish Date: October 2024
- Dimensions: 11 x 8.5 x 1.61 inches
- Shipping Weight: 2.98 pounds
- Page Count: 592
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