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Dynamic Innovation in Outsourcing|Leslie P. Willcocks

Dynamic Innovation in Outsourcing : Theories, Cases and Practices

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Overview

Part I Introduction 1 Why Innovation and Why Now? Part II Managing Outsourcing: Towards Dynamic Innovation 2 Outsourcing Reframed: Delivering on Collaborative Innovation 3 Strange Bedfellows No More: Researching Business Process Outsourcing and Dynamic Innovation 4 What Client Firms Want and Are Willing to Do to Achieve Innovation from Their Suppliers: Insights from the Nordic, Italian, and British Outsourcing Sectors 5 Relational and Contractual Governance for Innovation 6 Innovation: Where Do Consultants Fit In? Part III The New Outsourcing-Cloud and Service Automation 7 Cloud Computing as Innovation: Cases and Practices 8 Innovating Customer Relationship Management Cloud Services at Standard Chartered Bank 9 Innovating in Service: The Role and Management of Automation

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Details

  • ISBN-13: 9783030092092
  • ISBN-10: 3030092097
  • Publisher: Palgrave MacMillan
  • Publish Date: January 2019
  • Dimensions: 8.27 x 5.83 x 0.74 inches
  • Shipping Weight: 0.94 pounds
  • Page Count: 325

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