{ "item_title" : "Dynamic Mediation at Work", "item_author" : [" Ali Soleymaniha "], "item_description" : "The hardest workplace conflicts are the ones where everyone still has to work together on Monday morning.Most advice on conflict assumes some form of exit: the parties part ways, tempers cool, distance does the work. But workplace disputes do not behave so neatly. The people involved still share a team, a hierarchy, a union agreement, a budget, a history. The conflict stays inside the system, and the system must keep operating while the damage spreads.Dynamic Mediation at Work is a practical guide for exactly these situations: conflicts where walking away is not an option. Written for HR professionals, business leaders, mediators, and consultants, it treats workplace conflict not as a clash of difficult personalities but as a signal from the system that produced it. And it shows, step by step, how to read that signal and change what it is telling you.At the center of the book is the Dynamic Mediation framework: an Unfreeze-Move-Freeze methodology, drawn from systems thinking and change management, paired with the SELPH model for understanding how conflicts hold themselves in place. The framework is applied across the four arenas where workplace conflict most often takes root: team conflict, management-employee disputes, union grievances, and organizational restructuring.You will not find polished scripts or idealized success stories here. Instead, four longitudinal case studies trace real-world conflicts from initial rupture through mediation and one-year follow-up: a startup engineering team tearing itself apart, a management-employee dispute shaped by power asymmetry, a union grievance built on decades of institutional distrust, and a healthcare merger that turned two functioning organizations into one dysfunctional one. The dialogue is realistic. The setbacks recur. The outcomes are earned, not staged.Along the way, the book answers the questions practitioners actually face. Why do reasonable interventions fail in unreasonable conflicts? Why does an agreement that looked solid in the room collapse within six months? What do you do when the parties at the table are representatives, and every deal must survive the report-back to people who were not there? And what is the question that redirects parties from analyzing the problem to building the solution?Inside you will find diagnostic frameworks for assessing a conflict before you intervene, facilitation tools for each phase of the mediation, techniques for building agreements that hold under pressure, and guidance for knowing when mediation is the wrong tool entirely.Dynamic Mediation at Work builds on Dynamic Mediation (2022), the first mediation framework grounded in cybernetics, and stands alone as its applied companion. Readers of Kenneth Cloke and Joan Goldsmith's Resolving Conflict at Work and Peter Senge's The Fifth Discipline will recognize the territory; this book occupies the practice-driven space between them.Conflict is not a breakdown of the system. It is the system, speaking. This book teaches you how to listen, and what to do next.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/9/79/818/103/9798181032255_b.jpg", "price_data" : { "retail_price" : "16.41", "online_price" : "16.41", "our_price" : "16.41", "club_price" : "16.41", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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