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"item_title" : "An Education in Service Management",
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"item_description" : "An Education in Service Management - A guide to building a successful service management career and delivering organisational successIT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;ITSM roles vary from service desk analyst to chief technology officer or consultant; andAs a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.",
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An Education in Service Management : A guide to building a successful service management career and delivering organisational success
by David Barrow
Other Available Formats
Overview
An Education in Service Management - A guide to building a successful service management career and delivering organisational success
IT is a business-critical function. It delivers experiences, stimulates strategic shifts, and protects organisations from theft, cyber attacks, and the related regulatory, reputational and financial impacts.
ITSM is a critical element of IT that is often misunderstood. In this book, the author and his network of associates demystify ITSM and help you understand how:
- Working in or with ITSM enables you to build a career that spans global industries, locations and sectors;
- ITSM roles vary from service desk analyst to chief technology officer or consultant; and
- As a CTO, a CIO or an organisational leader, you can enable your teams to deliver exceptional digital experiences that delight your consumers, partners and customers.
This item is Non-Returnable
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Details
- ISBN-13: 9781787785618
- ISBN-10: 1787785610
- Publisher: Itgp
- Publish Date: December 2023
- Dimensions: 8.5 x 5.5 x 0.88 inches
- Shipping Weight: 1.04 pounds
- Page Count: 278
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