{ "item_title" : "Emotional Intelligence at Work", "item_author" : [" Oren Whitfield "], "item_description" : "Master the people skills that actually get you promoted, trusted, and heard at work.Every workplace runs on two currencies: competence and connection. Most professionals spend years sharpening the first and almost no time on the second - until a difficult colleague, a tense meeting, or a feedback conversation exposes the gap.Emotional Intelligence at Work is a practical, no-nonsense guide to the people skills that determine who gets trusted with ambiguity, who gets promoted, and who people actually want to work for. Built entirely around real workplace situations - not abstract theory - it gives you clear frameworks and ready-to-use language for the moments that matter most.What's inside: - How to deal with difficult colleagues (the interrupter, the credit-taker, the passive-aggressive emailer) without losing your composure- A simple structure for giving feedback that lands instead of triggering defensiveness- How to receive criticism without shutting down or lashing out- Reading the emotional subtext of meetings - and speaking up with confidence without dominating the room- Navigating team conflict, mediating between colleagues, and repairing trust after it breaks- Leading with emotional maturity: delivering hard news, holding boundaries, and coaching others- Communicating with confidence under pressure, in person and in writing- Networking and relationship-building that feels genuine, not transactional- A full appendix of word-for-word scripts for the workplace conversations people dread most - asking for a raise, pushing back on a decision, addressing credit-stealing, setting boundaries, and more", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/4/55/431/665/4554316653_b.jpg", "price_data" : { "retail_price" : "56.00", "online_price" : "56.00", "our_price" : "56.00", "club_price" : "56.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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