{
"item_title" : "Employee Management and Customer Service in the Retail Industry",
"item_author" : [" Gary Heil", "Chris Thomas "],
"item_description" : "Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.",
"item_img_path" : "https://covers1.booksamillion.com/covers/bam/0/47/172/324/047172324X_b.jpg",
"price_data" : {
"retail_price" : "164.95", "online_price" : "164.95", "our_price" : "164.95", "club_price" : "164.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : ""
}
}
Overview
Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail manager's natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.
This item is Non-Returnable
Customers Also Bought
Details
- ISBN-13: 9780471723240
- ISBN-10: 047172324X
- Publisher: John Wiley & Sons
- Publish Date: August 2005
- Dimensions: 9.1 x 7.4 x 0.5 inches
- Shipping Weight: 0.8 pounds
- Page Count: 208
Related Categories
