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{ "item_title" : "Engineering and Management of It-Based Service Systems", "item_author" : [" Manuel Mora", "Jorge Marx Gómez", "Leonardo Garrido "], "item_description" : "Knowledge Management in ITSM: Applying the DIKW Model.- IT Governance Practice in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution.- DSS based IT Service Support Process Reengineering using ITIL: A Case Study.- Managing Cloud Services with IT Service Management practices.- Towards semantic support for business process integration Roberto.- Integrating ERP with Negotiation tools in Supply Chain.- Adaptive Applications: Definition and Usability in IT-based Service Systems Management.- Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management.- Improving Decision-Making for Clinical Research and Health Administration.- Improving IT Service Management with Decision-Making Support Systems.", "item_img_path" : "https://covers2.booksamillion.com/covers/bam/3/66/251/037/3662510375_b.jpg", "price_data" : { "retail_price" : "109.99", "online_price" : "109.99", "our_price" : "109.99", "club_price" : "109.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }
Engineering and Management of It-Based Service Systems|Manuel Mora

Engineering and Management of It-Based Service Systems : An Intelligent Decision-Making Support Systems Approach

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Overview

Knowledge Management in ITSM: Applying the DIKW Model.- IT Governance Practice in a Malaysian Public Institute of Higher Learning and Intelligent Decision Making Support System Solution.- DSS based IT Service Support Process Reengineering using ITIL: A Case Study.- Managing Cloud Services with IT Service Management practices.- Towards semantic support for business process integration Roberto.- Integrating ERP with Negotiation tools in Supply Chain.- Adaptive Applications: Definition and Usability in IT-based Service Systems Management.- Attitude-based Consensus Model for Heterogeneous Multi-criteria Large-Scale Group Decision Making: Application to IT-based Services Management.- Improving Decision-Making for Clinical Research and Health Administration.- Improving IT Service Management with Decision-Making Support Systems.

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Details

  • ISBN-13: 9783662510377
  • ISBN-10: 3662510375
  • Publisher: Springer
  • Publish Date: August 2016
  • Dimensions: 9.21 x 6.14 x 0.52 inches
  • Shipping Weight: 0.77 pounds
  • Page Count: 232

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