{ "item_title" : "Everyone's Problem Solving Handbook", "item_author" : [" Michael R. Kelly "], "item_description" : "The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.Five-Step Problem-Solving Process Identify the problem: Clearly state what needs improvement. Analyze: Determine what causes the problem to occur. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem. Test Implement: Implement these actions on a trial basis to determine their effectiveness. Standardize: Ensure that useful actions are preserved. ", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/1/13/846/412/1138464120_b.jpg", "price_data" : { "retail_price" : "255.00", "online_price" : "255.00", "our_price" : "255.00", "club_price" : "255.00", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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