{ "item_title" : "The Evolution of Customer Service", "item_author" : [" Rose M. Lee "], "item_description" : "In an era where customer expectations are higher than ever, businesses must constantly adapt to stay ahead. The Evolution of Customer Service explores how customer interactions have transformed from ancient trade practices to today's AI-driven solutions.This insightful book delves into the historical roots of customer service, the impact of technological advancements, and the rise of omnichannel communication. It examines how social media has reshaped consumer engagement, the role of personalization in enhancing experiences, and the growing influence of artificial intelligence and chatbots.Through real-world case studies and industry examples, this book highlights best practices, challenges, and key performance indicators that define exceptional customer service. Whether you're a business leader, customer service professional, or simply interested in how companies are revolutionizing customer interactions, this book offers valuable insights into the past, present, and future of service excellence.Prepare to discover how businesses can thrive by mastering the art of customer service in an ever-changing world.This Book can be used as a Training Guide.", "item_img_path" : "https://covers1.booksamillion.com/covers/bam/9/79/831/348/9798313484624_b.jpg", "price_data" : { "retail_price" : "17.95", "online_price" : "17.95", "our_price" : "17.95", "club_price" : "17.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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