menu
{ "item_title" : "The Executive Guide to Call Center Metrics", "item_author" : [" James C. Abbott "], "item_description" : "As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.", "item_img_path" : "https://covers4.booksamillion.com/covers/bam/1/88/735/508/1887355081_b.jpg", "price_data" : { "retail_price" : "39.95", "online_price" : "39.95", "our_price" : "39.95", "club_price" : "39.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }
The Executive Guide to Call Center Metrics|James C. Abbott

The Executive Guide to Call Center Metrics

local_shippingShip to Me
In Stock.
FREE Shipping for Club Members help

Overview

As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads you through the world of process-centered customer service. Strategic and tactical terms, how to choose metrics to measure, and the miracle of Queuing Science are covered thoroughly, using easy-to-grasp anecdotes to explain the key technical topics.

This item is Non-Returnable

Details

  • ISBN-13: 9781887355087
  • ISBN-10: 1887355081
  • Publisher: Robert Houston Smith Publishers
  • Publish Date: August 2012
  • Dimensions: 8.84 x 6.02 x 0.51 inches
  • Shipping Weight: 0.72 pounds
  • Page Count: 200

Related Categories

You May Also Like...

    1

BAM Customer Reviews