{
"item_title" : "Five Stars",
"item_author" : [" Nathaniel Provencio", "Mike Mattos "],
"item_description" : "Schools thrive when people feel valued. Author Nathaniel Provencio has experienced this firsthand. In his book, he shows educators how to build a five-star culture grounded in trust, connection, and service. Through powerful stories and practical leadership guidance, this book helps strengthen school culture and belonging for staff, students, and families. Learn how small, intentional shifts create lasting impact across the school community.K-12 administrators will:Understand emotional intelligence and its impact on school culture, relationships, and trustEngage students, staff, and families in meaningful ways that foster connection and shared ownershipCreate a culture of service where students, staff, and families feel valued and supportedAlign leadership practices and school systems with the mission, vision, and values of the schoolFeel confident navigating conflict, difficult conversations, and emotionally charged situationsContents:Introduction: Searching for Five-Star ExcellenceChapter 1: Follow a Path to a Five-Star SchoolChapter 2: Elevate Your AwarenessChapter 3: Excite Their ExperienceChapter 4: Honor Your PeopleChapter 5: Commit to CohesionChapter 6: Serve the Physical SpacesChapter 7: Seek the FeedbackChapter 8: De-Escalate With DignityChapter 9: Amplify the EmpowermentEpilogue: Putting It All TogetherReferences and ResourcesIndex",
"item_img_path" : "https://covers2.booksamillion.com/covers/bam/9/79/889/374/9798893741629_b.jpg",
"price_data" : {
"retail_price" : "45.95", "online_price" : "45.95", "our_price" : "45.95", "club_price" : "45.95", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : ""
}
}
Five Stars : Creating a Culture of Customer Service in Schools (Principal Leadership, School Improvement, Student Engagement, Family Partnerships)
by Nathaniel Provencio and Mike Mattos
PRE-ORDER NOW:
local_shippingShip to Me
local_shippingShip to Me
Preorder. This item will be available on September 17, 2026 .
FREE Shipping for Club Members help
Overview
Schools thrive when people feel valued. Author Nathaniel Provencio has experienced this firsthand. In his book, he shows educators how to build a five-star culture grounded in trust, connection, and service. Through powerful stories and practical leadership guidance, this book helps strengthen school culture and belonging for staff, students, and families. Learn how small, intentional shifts create lasting impact across the school community.
K-12 administrators will:
- Understand emotional intelligence and its impact on school culture, relationships, and trust
- Engage students, staff, and families in meaningful ways that foster connection and shared ownership
- Create a culture of service where students, staff, and families feel valued and supported
- Align leadership practices and school systems with the mission, vision, and values of the school
- Feel confident navigating conflict, difficult conversations, and emotionally charged situations
Contents:
Introduction: Searching for Five-Star Excellence
Chapter 1: Follow a Path to a Five-Star School
Chapter 2: Elevate Your Awareness
Chapter 3: Excite Their Experience
Chapter 4: Honor Your People
Chapter 5: Commit to Cohesion
Chapter 6: Serve the Physical Spaces
Chapter 7: Seek the Feedback
Chapter 8: De-Escalate With Dignity
Chapter 9: Amplify the Empowerment
Epilogue: Putting It All Together
References and Resources
Index
Customers Also Bought
Details
- ISBN-13: 9798893741629
- ISBN-10: 9798893741629
- Publisher: Solution Tree
- Publish Date: October 2026
- Page Count: 208
Related Categories
