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Freedom from Command and Control|John Seddon

Freedom from Command and Control : Rethinking Management for Lean Service

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Overview

Through case material, this Toyota Production Systems adherent illustrates how systems thinking leads to improved service, revenues, and staff morale. He also posits that the service industry fundamentally differs from manufacturing, and shows how Toyota production principles can be transformed for application in that arena.

This item is Non-Returnable

Details

  • ISBN-13: 9781563273278
  • ISBN-10: 1563273276
  • Publisher: Productivity Press
  • Publish Date: August 2005
  • Dimensions: 9.3 x 6.46 x 0.74 inches
  • Shipping Weight: 1.04 pounds
  • Page Count: 256

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