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From Tech Support to Tech Empathy : Mastering Communication That Works
Overview
This book is a guide to effective communication for remote technical support agents. It focuses on understanding the user's perspective, speaking their language, and building rapport to create positive support experiences. The book also covers techniques for de-escalating difficult conversations and embracing continuous improvement.
This item is Non-Returnable
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Details
- ISBN-13: 9798313245553
- ISBN-10: 9798313245553
- Publisher: Independently Published
- Publish Date: March 2025
- Dimensions: 8 x 5.25 x 0.18 inches
- Shipping Weight: 0.22 pounds
- Page Count: 86
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