{ "item_title" : "Front Line Problem Solving", "item_author" : [" Fraser Wilkinson "], "item_description" : "Become a Master Problem Solver. If you work in a business, a non-profit, a government agency or any kind of organisation you will need to solve problems of all shapes and sizes. This book will instil in you a confidence to be able to see your way through the confusing number of problem solving methods available and choose the right one for the problem at hand. Each problem will have its own unique set of circumstances and conditions and each will require a unique approach. Front Line Problem Solving is based on tried and tested methods that work in all situations. You will learn to;Stand back and apply critical thinkingCorrectly define the problem with a clear problem statementSee the way forward before you start outSelect the best method, tools and techniques for effective & efficient problem solvingIdentify and avoid the main pitfalls when problem solvingDevelop the characteristics of a world-class problem solverThis easy to read book is packed with practical advice, examples and frameworks that will help you at any stage of your problem solving journey. I have over 25 years of experience in this field and I've also called on many respected problem solvers to help me give you a simple way of defining, analysing and solving all sorts of problems related to operations and functional settings. Take a Look Inside now to find out more of what's included. Here's what people in the know are saying........ Yes, problem solving is not obvious. The appropriate approach is often mis-selected, leading to failure - too much or too little analysis. Your book gives excellent guidance hereProfessor John Bicheno - Director of Lean Operations, Buckingham University A great tool for anyone involved in problem solving. The book is a concise, well structured guide to systematic techniques used across many industry sectors. Highly recommended.Darren Probert, Chief Operating Officer, Calon Cardio-Technology Ltd A superb piece of work and I've now sent copies to all members of our management team.Michael Kay, Continuous Improvement Manager, Tata Steel Europe", "item_img_path" : "https://covers3.booksamillion.com/covers/bam/0/99/358/581/0993585817_b.jpg", "price_data" : { "retail_price" : "13.99", "online_price" : "13.99", "our_price" : "13.99", "club_price" : "13.99", "savings_pct" : "0", "savings_amt" : "0.00", "club_savings_pct" : "0", "club_savings_amt" : "0.00", "discount_pct" : "10", "store_price" : "" } }

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